Privacy Policy

Last Updated: January 18, 2026

EMTRICA IT SOLUTIONS SL (“we,” “us,” or “our”), operating under the brand Emtrica, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and the Spanish LOPDGDD (Ley Orgánica de Protección de Datos y Garantía de Derechos Digitales).

1. Data Controller

The entity responsible for the processing of your personal data is:

Company Name: EMTRICA IT SOLUTIONS SL
Trade Name: Emtrica
Address: C/Catalunya 16, 17740 Vilafant, Girona, Spain
NIF: ES B02767689
Contact Email: info@emtrica.com

2. Information We Collect

We only collect data that is strictly necessary to fulfill our services to you. This includes:

Identity Data: Name and surname.
Contact Data: Email address, telephone number, shipping address, and billing address.
Transaction Data: Details about payments and the specific products or products you have purchased or reserved.
Technical Data: IP address or browser information used during the purchase process for security and fraud prevention.

3. Purpose of Data Processing

Your personal data is collected and processed for the following purposes:

Order Fulfillment: To manage the purchase, customization, and delivery of your instrument.
Customer Support: To provide assistance, manage warranty claims, and handle returns.
Communications: To notify you about the status of your order, production updates, or potential delays.
Legal Compliance: To meet tax and accounting obligations required by Spanish law (e.g., issuing invoices).

No Sale of Data: We do not sell, rent, or trade your personal information to any third parties for marketing or commercial purposes.
Strictly Internal Use: Your data is used exclusively within EMTRICA IT SOLUTIONS SL.
Necessary Third Parties: We only share data with essential service providers required to complete your order (e.g., shipping companies for delivery and financial institutions for payment processing). These providers are legally bound to protect your data and cannot use it for any other purpose.

5. Legal Basis for Processing

We process your data based on the following legal grounds:

Contractual Performance: To fulfill the sale or reservation agreement you enter into when buying our products.
Legal Obligation: To comply with Spanish tax and commercial regulations.
Legitimate Interest: To ensure the security of our website and improve our customer service.

6. Data Retention

We will retain your personal data only for as long as is necessary to:

Fulfill the purposes for which it was collected.
Provide warranty services (up to 2 years for new products).
Comply with legal, tax, or reporting requirements (usually 5 years as per Spanish tax law).

Under the GDPR, you have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Rectification: Request correction of any inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request deletion of your data when it is no longer necessary for the purposes it was collected.
Restriction: Request that we limit the processing of your data.
Data Portability: Request the transfer of your data to yourself or another service provider.
Objection: Object to the processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at info@emtrica.com providing proof of identity.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Our website uses secure encryption protocols (SSL/TLS) for all data transmissions.

9. Supervisory Authority

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD - Agencia Española de Protección de Datos) at www.aepd.es.